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IT Support Officer

IT Support Officer

BERKLEY INSURANCE COMPANY (Singapore Branch)Singapore
10 days ago
Job description

The role

This is primarily an IT Support Officer role with additional responsibilities for office matters. The role will be mainly responsible for providing Level 1 IT support, ensuring smooth technical operations, and promptly addressing user issues. Additionally, this role includes overseeing office-related matters and supporting business operations as needed.

Time split for duties :

  • Help Desk Duties 8.00 AM - 2 : 30 PM
  • Office Duties 2 : 30 PM - 5.00 PM

Key responsibilities

Level 1 IT Support (Primary Role) daily 8 : 00am to 2 : 30pm :

  • IT Support / help desk dutiesIncident administration
  • User account deployment

    User security access changes

    End user assistance

  • Deployment and administrationEnd user equipment
  • IT consumables

    Print / scanning

    Voice mobile / fixed line

  • Investigation, reporting and fault service callsPC / Peripheral hardware / software
  • Server / Network Service

  • 3rd party vendor support liaison
  • Some out of office hours support, on call duties and limited travel may be required
  • Office Manager (Secondary Role) daily 2 : 30pm to 5 : 00pm :

  • Oversee office maintenance and supplies
  • Coordinate logistics, including local couriers and hotel accommodations
  • Helping office events and gatherings
  • Assist with data entry, document stamping, and sending out general emails.
  • Provide administrative support, including meeting coordination and report preparation.
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    It Support • Singapore