Service Delivery Manager

Roles & Responsibilities

Job Title : Service Delivery Manager – Mobile Broadband

Department : Mobile Network Operations / Customer Experience

Location : Singapore

Employment Type : Full-Time

Job Summary :

The Service Delivery Manager – Mobile Broadband is responsible for ensuring the seamless delivery of mobile broadband services to both consumer and enterprise customers. This role oversees service performance, manages customer relationships, and drives operational excellence across mobile broadband provisioning, activation, and support. The SDM ensures that service levels are consistently met and that customer satisfaction remains high.

Key Responsibilities :

Service Management & Delivery

• Manage end-to-end delivery of mobile broadband services including LTE / 5G provisioning, SIM activation, and data plan deployment.
• Monitor network performance and service quality metrics to ensure compliance with SLAs and KPIs.
• Coordinate with network engineering and IT teams to resolve service issues and optimize delivery processes.

Customer Relationship Management

Process Improvement & Optimization

Team Leadership & Coordination

Reporting & Documentation

Qualifications :

Preferred Skills :

Tell employers what skills you have

Network Engineering

Customer Experience

Process Improvement

Service Management

Customer Relationships

Customer Relationship Management

Product Engineering

Reliability

Team Leadership

Customer Satisfaction

Broadband

LTE

ITIL

Stakeholder Management

Service Delivery

Technical Support