Duty Manager - AAPC SINGAPORE PTE. LTD.

Roles & Responsibilities

Company Description

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world.

Job Description

Accor is in a partnership with one of the World's Leading Airlines, to manage the Lounge operations located in Changi Airport. The Duty Manager is responsible for overseeing the day-to-day operations of the lounge during assigned shifts. This role ensures the smooth delivery of guest services and coordinates with various department managers. The Duty Manager ensures service excellence, operational efficiency and compliance with airport and company standards.

Key Responsibilities

• Supervise F&B and lounge operations during the shift, ensuring a seamless guest experience.
• Act as the point of contact for guest concerns and feedback
• Coordinate with various teams within the lounge to maintain service standards.
• Monitor lounge occupancy, cleanliness and service flow, making real-time adjustments as needed.
• Ensure compliance with airport regulations, safety protocols and hygiene standards.
• Support staff performance by providing guidance, coaching and on-the-spot training.
• Handle incidents, emergencies and irregular operations professionally and efficiently.
• Prepare shift reports and communicate key updates to the Manager and relevant departments.
• Assist with staff scheduling, inventory checks, and operational planning as required.

Qualifications

Additional information

Our culture of inclusion welcomes everyone regardless of race, gender and background.

Tell employers what skills you have

Customer Service Skills

Coaching

Service Orientation

Leadership

Restaurants

Inventory

VIP

Team Problem Solving

Attentive

Restaurant Management

Operational Planning

Customer Satisfaction

Communications

Customer Service

Scheduling

Service Excellence

Work in a Fast Paced Environment

Food Service

Hospitality