Airbus - FHS-TSP Contracts and Commercial Services Manager

The FHS-TSP Contracts and Commercial Services Manager is responsible for leading the execution and governance of all contract-related activities and commercial service processes for the Singapore Airlines A380 Flight Hour Services - Tailored Support Program (FHS-TSP) at the direction of the HO FHS-TSP Customer Programs. The position ensures that all commercial services, such as Additional Work (AW), warranty, and Customer / Maintenance Induced Damage (CID / MID), are managed in alignment with contractual obligations, while also supporting continuous improvement and cost recovery efforts. This role also supports the HO across customer contract interactions and plays a key leadership role in ensuring commercial clarity, compliance, and stakeholder alignment across the program.

• Job Responsibilities

Execution & Governance of Contract and Commercial Services (at the direction of the HO)

• Run day-to-day contract execution controls : maintain the contract register, obligation matrix, dispute log, and evidence repository; keep scope / pricing baselines current.
• Design, operate, and continuously improve the contract execution governance framework (cadence, artefacts, controls) for the SIA A380 FHS-TSP program; institutionalise the contract register, obligation matrix, dispute log, evidence repository, and scope / pricing baselines.
• Orchestrate end-to-end Change Control : build CCB dossiers (scope deltas, operational / financial impacts), align cross-functions (Engineering, Procurement, Finance, Legal), negotiate within agreed parameters, and drive closure to implementation; elevate decision notes to the HO for final position / sign-off.
• Maintain a governance cadence (weekly huddles; monthly contract pack) with clear actions, owners, and due dates; publish minutes and decision logs.
• Commercial Clarity, Compliance & Stakeholder Alignment (key leadership role)
• At the direction of the HO, serve as the operational single source of truth for contract scope interpretation (inclusions / exclusions), rate / indexation application, and remedies.
• Ensure compliance to contractual clauses (SLAs, documentation, confidentiality / data) and support audits with first-time-right evidence packs.
• Drive stakeholder alignment (SIA / SIAEC, Finance, Legal, Procurement, Engineering, Ops and Planning) via structured agendas, action / decision tracking, and timely escalations.
• Lead alignment and monitor and report contract performance KPIs (cycle times, dispute backlog, receivables on contract topics, AW throughput) with corrective actions.
• Additional Work (AW) File Quality - A380 (CID, MID, Lost Parts)
• Set and enforce first-time-right AW packs explicitly covering CID, MID, and Lost Parts (scope mapping to contract, rate application, proofs, approvals trail) to enable clean invoicing and audit readiness.
• Monitor AW cycle times for CID / MID / Lost Parts, remove blockers, and run weekly follow-ups on aged items; publish status dashboards.
• Close the loop with Engineering / Materials / Procurement / Ops&Planning and SIA / SIAEC to substantiate CID / MID / Lost Parts files and secure timely commercial closure.
• Warranty & Claims Leadership and Execution
• Direct warranty / claims casework (eligibility, evidence build, submissions, counter-positions) with Engineering / Materials / Suppliers to maximise recovery; standardise case templates and negotiation playbooks.
• Own the warranty KPI suite (submitted / accepted / rejected, values, cycle time) and lead corrective actions on recurring failure modes (technical, supplier, documentation).
• Revenue Assurance, Receivables & Dispute Resolution
• Lead dispute preparation (chronologies, contractual positions, financial quantification) and negotiate settlement pathways in coordination with the HO; codify outcomes and embed prevention.
• Drive receivables improvement on contract topics with Finance / C&C (billing pack quality, clarifications, root-cause fixes) to shorten DSO and reduce credit notes.
• Reporting, Analytics & Digitalisation
• Publish a monthly Contract & Warranty Performance Pack (CCB pipeline, CID / MID / Lost Parts AW throughput, disputes, receivables, warranty recovery, cycle-time KPIs) with actions and owners.
• Own dashboards for cycle times, backlog, evidence quality; sponsor digitalisation use-cases (Skywise / small-apps) that remove manual effort and accelerate closure.
• Ways of Working & Capability
• Standardise templates (AW, CCB, dispute memos) and close-out checklists; coach interns / juniors in evidence discipline, meeting control, and file auditability.
• Benchmark practices across programs and import best-in-class controls where relevant.
• Other duties reasonably determined from time to time by the Company.
• Secondary Responsibilities
• Support the Head with renewal / extension preparation (briefs, options papers, materials) and executive reporting on contract topics.
• Support Finance / Business Admin on provisions / forecast walk-downs linked to executed contract changes and AW progress.
• Provide EPL / scope inputs to Engineering / Planning where contract wording impacts execution.
• Contribute requirements / test data to Skywise / small-app initiatives for contract / warranty performance tracking.
• Job Requirements
• Degree in Aviation Management, Business, Engineering, or law-adjacent field
• 8+ years in aerospace / MRO / OEM commercial / program roles
• Hands-on contract execution, Change Control Board dossier preparation, amendment / LA routing
• Strong CID / MID / Lost Parts AW documentation standards; audit-ready file building
• Dispute file preparation and receivables follow-up experience
• Stakeholder management with customers and suppliers
• Ability to manage multiple complex tasks in a fast paced environment.
• Evidence-driven, detail-accurate, and process-disciplined
• Strong facilitator : agendas, minutes, clear actions / owners / dates
• Persuasive and calm communicator with customers / suppliers
• Cross-functional collaborator (Finance, Legal, Procurement, Engineering, Ops)
• Comfortable with dashboards / metrics; continuous-improvement mindset

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

• Company :

Airbus Singapore Private Limited

• Employment Type :

Permanent

• Experience Level :

Professional

• Job Family :

Customer Account and Service Management

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