Customer Service Manager - D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, SG

Roles & Responsibilities

Working hour : Monday-Friday 9 am to 6 pm and Saturday from 9 am to 1 pm

Salary : Open for negotiation (Basic + Incentive)

Job Responsibilities :

• Provide general customer support by managing customer service hotline
• Handling customer complaints.
• Answer customer questions.
• Documenting customer interactions.
• Escalate customer issues to Sales Account Manager (Post-Sales) if is existing customers.
• Receive customer service inquiries and direct to new sales opportunity to Sales Account Manager (Pre-Sales).
• Checking products or service availability.
• Keep and update records of customer interactions, process customer accounts and file documents and follow up to ensure all resolutions are completed.
• Ad-hoc tasks allocated by Director, Sales

Tell employers what skills you have

Negotiation

Microsoft Office

Microsoft Excel

Customer Support

Interpersonal Skills

Presales

Administration

Data Entry

Good Communication Skills

Freight

Team Player

Microsoft Word

Customer Service

Shipping

Customer Service Experience