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Retail Operations Executive
IORA FASHION PTE LTD
Singapore
23 days ago
Job description
JOB DESCRIPTION
Assist Operation Director in managing the entire operational aspect of the fashion retail boutique
Oversee the recruitment, training and performance management of retail store employees
Ensure exceptional customer service and customer experience standards are consistently met.
Handle complex customer inquiries, concerns, and escalations, ensuring resolution.
Enforce store policies, procedures, and safety measures to create a secure environment.
Manage inventory control, stock replenishment, and ensure visual merchandising aligns with marketing and product strategies.
Develop and execute sales and operational strategies to achieve sales goals.
Analyze sales data, market trends, and customer insights for informed decision-making.
Manage cash handling, financial reporting, and compliance.
Collaborate with other departments, such as marketing and merchandising, to optimize operations.
Any other ad-hoc duties
JOB REQUIREMENT
Must be willing to work retail hours
Excellent communication & multi-tasking skills
Good team player, self-discipline with strong interpersonal skills
Effectively bilingual in both written and spoken languages
Proficient in MS Office applications, particularly MS Excel (VLOOKUP, Conditional Formatting, and Pivot Table).
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Operation Executive • Singapore
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