Customer Service Assistant

Job Title : Customer Service Assistant (Part-Time)

Location : New DB Golf Center Location in the North (with occasional work at DB Golf Center in Tampines)

About the Role : DB Golf Center is seeking a Part-Time Customer Service Assistant to join our team. The role will primarily focus on customer service at the new location, with occasional shifts at our Tampines center. If you have a passion for customer service and enjoy contributing to a dynamic and growing golf facility, we would love to hear from you!

Alternate shifts on weekdays and weekends, with 2 days off per week.

Key Responsibilities :

• Customer Assistance : Provide exceptional service to customers, ensuring a smooth and positive experience.
• Facility Navigation : Guide customers through the facility, assisting them with golf range, simulators, and event areas.
• Booking & Scheduling : Assist in managing bookings for lessons, simulator sessions, and events.
• Product Knowledge : Offer information on DB Golf Center’s services.
• Administrative Support : Help with operational tasks, including maintaining the customer service area and ensuring equipment functionality.
• Collect Payments : Handle customer payments for bookings, services, and products, ensuring accurate transactions and receipts.
• Customer Feedback : Gather and report customer feedback to management for continuous service improvement.

Qualifications & Experience :

Previous customer service experience, preferably in a sports or leisure setting.

Strong communication skills and a friendly, approachable attitude.

Ability to stay organized and manage multiple tasks efficiently.

Willingness to work primarily at the new North location, with occasional shifts at the Tampines center.

Knowledge of golf or prior experience in a golf-related environment.

Comfortable with basic administrative duties and processing digital payments.

Additional Requirements :

If you're passionate about delivering exceptional customer experiences and excited to join our expanding team, apply now!

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