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Senior Customer Service Officer - MODU K PTE. LTD.
MODU K PTE. LTD.D09 Cairnhill, Orchard, River Valley, SG12 days ago
Job descriptionCustomer service enthusiast Prior experience in the customer service field Professional looking and well-groomed to the standards set Proficient communication skills Customer Service oriented and passionate about serving customers Ability to stay calm in any given situation Possess some degree of digital literacy Prior experience in the beauty line would be a plus
Roles & Responsibilities
Responsibilities :
- Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
- Train and upskill new and existing team members of the team, and provide actionable feedback
- Work closely with the senior management team to design & curate procedures for the best user experience.
- Attend and welcome visitors and customers by providing satisfactory customers service
- Maintain customer records and monitor their appointment
- To professionally and satisfactorily resolve customer complaints pertaining to products and services
- To Implement & improve customer retention practices
- To encourage a positive and cozy environment for the customers
- Assist in other area, if needed from time to time
Qualifications & Requirements
Tell employers what skills you have
Customer Retention
Customer Service Oriented
Microsoft Office
Microsoft Excel
Customer Experience
Interpersonal Skills
User Experience
Digital Literacy
Good Communication Skills
Freight
Communication Skills
Team Player
Microsoft Word
Customer Service
Shipping
Customer Service Experience
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Customer Service Officer • D09 Cairnhill, Orchard, River Valley, SG