Talent.com
This job offer is not available in your country.
Account Manager - D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, SG

Account Manager - D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, SG

DOCTOR ANYWHERE OPERATIONS PTE. LTD.D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, SG
7 days ago
Job description

Roles & Responsibilities

About the team

The Care Experience Team is dedicated to providing a seamless and personalized healthcare journey for every patient. We understand that navigating medical care can be complex, so we offer comprehensive support every step of the way. From scheduling appointments and answering insurance questions to assisting with pre-authorizations and letters of guarantee, our team simplifies the process, personalizes your experience, and provides expert guidance, allowing you to focus on your health while we handle the rest

About the Role

We are seeking a highly motivated and results-oriented A ccount Manager, to join our Care Experience team in Singapore

In this role, you will manage a portfolio of clinic partners and serve as the main point of contact for assigned partners, ensuring a high level of responsiveness and proactive engagement. You will play a vital role in driving revenue growth, client retention, and identifying new opportunities within your assigned portfolio and new business.

This role is based in Singapore and reports to the Manager, Business Development.

A summary of the key responsibilities are as follows :

Relationship Management :

  • Cultivate Enduring Partnerships : Proactively build and nurture strong, long-term relationships with key stakeholders across all levels within assigned client organizations. This involves understanding their individual roles, objectives, and challenges to foster trust and mutual respect.
  • Seamless Communication & Alignment : Serve as the primary liaison between the client and the company, facilitating clear, consistent, and proactive communication. Ensure that all relevant internal and external parties are well-informed, aligned on objectives, and aware of progress and potential challenges.
  • Trusted Account Stewardship : Act as a trusted account manager and strategic advisor, demonstrating a deep understanding of evolving client needs, industry trends, and competitive landscapes. Proactively identify and propose innovative solutions that deliver tangible value, optimize client outcomes, and drive their business forward.
  • Strategic Client Engagement : Conduct regular, structured client meetings (both virtual and face-to-face) to conduct comprehensive performance reviews, proactively address emerging concerns, gather feedback, and collaboratively identify new opportunities for strategic growth and expansion within their organization.
  • Efficient Issue Resolution & Satisfaction : Manage client escalations with urgency, professionalism, and a solutions-oriented approach. Implement efficient resolution processes, ensure timely and satisfactory outcomes, and consistently maintain high levels of client satisfaction through proactive follow-up and relationship reinforcement.

Account Growth & Retention :

  • Strategic Revenue Expansion : Consistently achieve and exceed ambitious revenue targets by diligently identifying, developing, and successfully closing new business opportunities. This includes expanding existing partnerships through upselling and cross-selling, as well as strategically acquiring new partners to broaden our market reach.
  • Panelist Expansion & Diversification : Drive a high level of new partner onboarding onto our established panelist network, ensuring diversification and strategic alignment with our growth objectives. This involves a robust pipeline of potential partners and an efficient onboarding process.
  • Deep Business Acumen & Cross-Selling : Develop a profound understanding of each client's overarching business objectives, operational challenges, and strategic priorities. Leverage this insight to expertly identify and articulate opportunities for cross-selling and integrating Doctor Anywhere’s comprehensive suite of solutions, demonstrating how they address specific client needs and contribute to their success.
  • Data-Driven Performance Analysis : Meticulously track key account metrics, perform in-depth analysis of performance data, and prepare insightful, regular reports. These reports will monitor progress against targets, highlight successes, identify areas for improvement, and inform future strategic decisions to optimize account performance.
  • Strategic Planning & Execution : Take ownership of setting clear, measurable, achievable, relevant, and time-bound (SMART) objectives for account growth. Develop robust strategies to achieve these objectives, outlining actionable steps with defined timelines, assigned responsibilities, and clear performance indicators to ensure successful execution and accountability.

    • About you

  • Bachelor’s Degree with 3+years of relevant experience in account management role, preferably within the insurance, healthcare, business, or employee benefits industry.
  • Proactive and results-driven, with a commitment to delivering exceptional pre-sales and post-sales service.
  • Strong understanding of the healthcare and / or insurance landscape
  • Strong network in the healthcare sector (i.e GP Clinics)
  • Excellent communication, interpersonal, and presentation skills, with the ability to build rapport and credibility with senior stakeholders.
  • Strong problem-solving, negotiation, and analytical skills.
  • Self-motivated, results-oriented, and able to work independently as well as part of a team.
  • Proven ability to manage multiple accounts simultaneously
  • Strong analytical and problem-solving abilities, Detail-oriented with strong organizational skills
  • Comfortable with ambiguity and flexible to learn new things - we’re not done growing, and heading into uncharted territories is part of the fun!

    • Tell employers what skills you have

    Negotiation

    Account Management

    Strategic Planning

    Upselling

    Analytical Skills

    Healthcare

    Business Acumen

    Relationship Management

    Stewardship

    Employee Benefits

    Accountability

    Revenue Growth

    Presentation Skills

    Articulate

    Proactive Communication

    Able To Work Independently

    Create a job alert for this search

    Manager • D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, SG