DC Operations Shift Lead

Roles & Responsibilities

DC Operations Shift Lead

About the Role

We are seeking experienced DC Operations Shift Leads to join our team in managing mission-critical data centre operations. In this role, you will lead a shift team to ensure smooth and reliable operations, handle escalations, and uphold compliance standards across multiple sites.

Key Responsibilities

• Lead and supervise the DC shift team to ensure seamless daily operations.
• Allocate shift patterns, oversee handovers, and monitor task completion.
• Manage escalations, liaise with stakeholders, and ensure SLA / KPI compliance.
• Oversee incident management, ticketing, and service requests in line with SOPs.
• Conduct routine DC operations, including rack / stack, cabling, equipment setup, and vendor management.
• Drive onboarding, training, and competency reviews of shift members.
• Maintain accurate documentation (SOPs, EOPs, escalation matrices, incident reports).
• Represent the shift team during audits, reviews, and stakeholder meetings.
• Collaborate closely with Operations, Facilities, Service Delivery, and Security teams.

Requirements

What We Offer

Tell employers what skills you have

Black Belt

Preventive Maintenance

Lean Manufacturing

Ticketing

Housekeeping

GMP

Task Completion

Merchandising

Vendor Management

Team Leadership

Audits

Vigilance

Cabling

Document Review

Incident Management

Service Delivery