Service Desk Agent (12-hour Shift) - U3 INFOTECH PTE. LTD.

Roles & Responsibilities

Job Title : Service Desk Agent (12-hour Shift)

Work Location : Ang Mo Kio

Budget : Up to $3,100 per month

Openings : 6 positions

Duration : 1-year assignment (renewable subject to performance & business needs)

Position Summary

We are seeking Service Desk Agents to join our team tagged to a large scale IT Company. You will provide IT support in a 12-hour rotating shift environment, ensuring timely resolution of incidents, effective communication, and adherence to service levels.

Key Responsibilities

• Provide first-line IT support and incident resolution for end-users.
• Handle inquiries related to Microsoft Office 365 and basic IT troubleshooting.
• Log, categorize, and escalate incidents in accordance with ITIL Service Management processes.
• Ensure issues are followed up to closure within defined SLAs.
• Work collaboratively with resolver teams to manage escalated cases.

Requirements

Preferred Skills :

Microsoft Windows OS troubleshooting

ITIL IT Service Management (knowledge / certification preferred)

Employment Details

Allowance :

Day shift : $10 / shift

Night shift : $22 / shift

Application Process : If you possess the required skills and are ready to take on a dynamic role, we encourage you to apply. Share your resume at farisya@u3infotech.com

U3 Privacy policy for job applicants : When you apply, you voluntarily consent to the collection, use, and disclosure of your personal data for recruitment / employment and related purposes

Tell employers what skills you have

Outlook

Excellent Communication Skills

IT Service Management

Troubleshooting

Ticketing

Service Management

Active Directory

Administration

Microsoft Office 365

Windows OS

Service Desk

Operating Systems

Windows

Mobile Devices

Microsoft Windows

Team Lead

ITIL

Customer Service

Incident Management

Technical Support