Guest Relations Officer

At Shangri-La Singapore we are a heart-warming family. We

share something powerful - our genuine care and respect for others.

Our strength lies beyond our harmonious surroundings and hideaway

locations. It lies in our core values that guide us to treat each

and everyone with honour, as kin, as family. We strive to be the

preferred employer by providing great benefits, tranquil and

sincere working environment, work-life balance and effort

recognitions.

Set in 15 acres of lush greenery

just minutes from the vibrant Orchard Road shopping belt, the

Shangri-La Hotel, Singapore is a tranquil, sophisticated urban

retreat whether travelling for business or leisure. It features 792

luxurious guestrooms and suites across three distinct wings, which

include unique family-themed rooms, supported by a host of

dedicated family-focused amenities.

We are

looking for a Guest Relations Officer

for Front Office, to join our

team!

Key

Responsibilities : General / Technical

Knowledge

Possesses thorough

knowledge of guest relations operations, Shangri-La's standard

procedures, and current corporate and local programs to ensure

consistent and informed service

delivery.

Guest Experience &

Service Excellence

Personalized Guest

Service : Collect and act on guest preferences to create memorable

and tailored experiences.

Guest Engagement

& Feedback : Proactively interact with guests, gather feedback,

and ensure timely follow-up to enhance satisfaction and

loyalty.

Professional Standards & VIP

Handling : Maintain high service standards in all interactions and

ensure smooth, personalized handling of FIT and VIP arrivals and

departures.

Operational

Standards

Guest Arrival & Room

Readiness : Ensure smooth arrivals and departures by escorting

guests, inspecting rooms and amenities, and preparing for group

check-ins and special requests.

Guest

Engagement & Experience Monitoring : Maintain lobby presence,

engage guests personally, monitor their experience, and proactively

address concerns or complaints.

Operational

Support & Communication : Coordinate with departments, manage

guest inquiries and feedback, maintain accurate records, and ensure

seamless handovers and daily

readiness.

Guest Safety,

Confidentiality & Social Responsibility

Guest Information Security : Maintain confidentiality and

adhere to key control policies to ensure guest safety and data

integrity.

Environmental Responsibility :

Support and follow workplace environmental initiatives.

Community & CSR Engagement : Actively participate in

corporate social responsibility programs and community

activities.

Key

Requirements : Minimum

1 year of working experience in hospitality / service related

industries

Pleasant disposition with service

mindset