Supervisor - WOLA RECRUITMENT PTE. LTD.

Roles & Responsibilities

Job Overview :

We are looking for a dynamic and dedicated Restaurant Supervisor to oversee the daily operations of our restaurant, ensuring excellent customer service, smooth team performance, and adherence to quality and safety standards. The ideal candidate will have strong leadership skills, a passion for hospitality, and a hands-on approach to managing both front-of-house and back-of-house operations.

Key Responsibilities :

• Supervise and lead a team of servers, kitchen staff, and other restaurant personnel.
• Monitor and ensure customer satisfaction by addressing customer concerns and providing personalized service when necessary.
• Train, mentor, and evaluate staff performance, ensuring that all staff adhere to restaurant policies and procedures.
• Maintain a positive and motivating work environment, fostering teamwork and cooperation.
• Oversee daily restaurant operations, ensuring cleanliness, organization, and a high standard of food safety.
• Manage staff schedules, ensuring proper coverage during peak hours.
• Handle customer complaints, resolve issues, and ensure customer feedback is addressed in a timely manner.
• Conduct regular inventory checks and collaborate with suppliers to manage stock levels.
• Assist in ensuring that the restaurant adheres to health, safety, and legal standards.
• Monitor and ensure that the restaurant complies with all local regulations, including those related to hygiene, licensing, and safety.
• Coordinate with the kitchen and bar to ensure orders are prepared in a timely manner and meet quality standards.
• Implement and maintain quality control systems and ensure consistent presentation of food and beverages.
• Assist in promoting special offers, events, or new menu items.
• Oversee cash handling, billing, and reconciliation, ensuring accuracy of transactions.

Qualifications & Skills :

WOLA Recruitment Pte Ltd

EA License No : 23C1703

EA Personnel : Thea Cheah

EA Personnel Reg No : R23118878

Tell employers what skills you have

Negotiation

Licensing

Quality Control

Food Safety

Interpersonal Skills

Inventory

Inventory Management

Accounting

Customer Satisfaction

HACCP

Customer Service

Timekeeping

Hospitality