Reservations Officer

Job

Summary

Reporting to the

Reservations Manager, the Reservations Officer carries out Room

Sales via telephone or correspondences, ensuring that all

information furnished to guests are accurate and appropriate.

He / she will ensure that all data entry into systems are error

free.

Key

Responsibilities

Ensure that all correspondence are replied within 24

hours.

Ensure prompt and accurate answering of

all incoming calls within 3 rings.

Suggest

appropriate or ideal package to guests according to the information

that was provided.

Ensure that all follow-up

are done promptly and efficiently.

Upsell

wherever possible.

Ensure that all bookings

are retrieved and entered into PMS within the same day.

Ensure that all daily reports are printed

promptly.

Ensure that daily tasks of no-show,

traces, missing correspondence and car transfer reports are

followed up promptly and

efficiently.

Key

Requirements

At least

1 year experience in hotel industry (any department)

• Good computer skills

Fluent in

English (Written and Spoken)

Excellent

telephone etiquette