Customer Service cum Counter Sales

Roles & Responsibilities

Job Description :

• Deliver customer service to hotline calls, emails and walk-ins
• Processing of orders via various purchase options
• Processing enrolments of new customers
• Prepare daily sales report to ensure accurate payments received and stock quantities
• Assist with merchandise and spare parts purchase
• Filing of documents
• Checking of invoices with order forms to ensure invoices are keyed correctly
• Handle customer enquires
• Issue products to customers according to the purchases
• Packing of stock for deliveries and courier service
• Coordinate with courier to ensure timely delivery
• Daily stock count to ensure accurate and sufficient inventory level
• Order stock in to replenish
• Receiving of stock and arrangement of stock in warehouse
• Providing after-sales service (repair)
• Prepare inventory reports
• Any other ad-hoc duties

Requirements :

Minimum 3 years of experience in customer service or sales administration

Strong communication skills in verbally and in written

MS Office Skills

Able to work independently and good teamwork

Other information :

AWS

Transport, meal and OT allowance

Medical and dental benefits

Working location : Paya Lebar

5.5 days' work week (Monday to Friday 11am to 8pm, Saturday 11am to 5pm)

Tell employers what skills you have

Microsoft PowerPoint

Microsoft Office

Microsoft Excel

Aftersales

Interpersonal Skills

Inventory

Critical Thinking

Customer Success

Administration

MS Office

Communication Skills

Team Player

Customer Service

Able To Work Independently

Customer Journeys