Wealth Data Applications Support Analyst (Assistant Vice President)

Join to apply for the Wealth Data Applications Support Analyst (Assistant Vice President) role at Citi

The Application Support Analyst for Wealth Data applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflows within the wealth data domain. This role requires integrating subject matter and industry expertise within a defined area, with an in-depth understanding of how various sub-functions collectively integrate and contribute to the overall objectives of the function and business. The successful candidate will evaluate moderately complex and variable issues with substantial potential impact, weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. This position demands strong analytical, communication, and diplomacy skills, often involving informal / formal leadership within teams and coaching of new recruits. The role has a significant impact on project size and geography by influencing decisions through advice, counsel, and facilitating services, directly affecting the work and performance of all teams in the area.

Key Responsibilities :

• Operational Support : Provide Level 1 / 2 application support for critical wealth data platforms and applications, ensuring high availability and performance.
• Incident Management : Respond to and resolve production incidents promptly, performing root cause analysis and implementing preventative measures.
• Problem Management : Proactively identify recurring issues, analyze trends, and collaborate with development teams to implement long-term solutions.
• Process Improvement : Contribute to the development and enhancement of support processes, workflows, and best practices to improve efficiency and reduce operational risk.
• Subject Matter Expertise : Act as a subject matter expert for wealth data applications, providing guidance and support to business users and other IT teams.
• Technical Analysis : Conduct in-depth analysis of complex technical issues, using various tools and techniques to diagnose and resolve problems.
• Documentation : Create and maintain comprehensive documentation for support procedures, system configurations, and troubleshooting guides.
• Stakeholder Engagement : Communicate effectively with business stakeholders, development teams, and external vendors to manage expectations and provide timely updates.
• Leadership & Mentorship : Regularly assume informal / formal leadership roles, coach, and train new recruits, fostering a collaborative and high-performing team environment.
• Change Management : Participate in release management activities, including testing, deployment, and post-implementation support for new features and application upgrades.

Technical Qualifications :

Required Skills :

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

#J-18808-Ljbffr