General Manager

Roles & Responsibilities

Job Scope

• Drive Revenue and manage costs : Own full P&L. Deliver sustained revenue growth and margin control through aggressive cost management, marketing, budgeting, and performance tracking.
• Operational Leadership : Oversee all aspects of daily restaurant operations in a high-pressure, high-volume environment.
• Team Leadership & Culture : Lead by example and foster a positive, performance-driven culture. Recruit, train, coach, and retain a high-performing team.
• Strategic Planning : Develop and implement short- and long-term business strategies aligned with brand goals and present periodically to senior management. Be able to identify market trends, customer insights, and competitive benchmarks to inform decision-making and innovation.
• Guest Experience Excellence : Actively engage with guests to gather feedback. Be the main point of contact for all customer complaints.
• Branding : Work with external marketing agents on marketing campaigns - be responsible for the effectiveness of the campaign. Grow online engagement and drive foot traffic through daily content and campaign execution.
• Compliance : Be up to date with F&B regulations & guidelines and be able to supervise & guide colleagues on food safety measures.
• Inventory & Supply Chain Oversight : Oversee procurement, inventory management, and supplier relationships to ensure quality, cost control, and minimal waste.
• Crisis & Risk Management : Anticipate and address operational challenges proactively. Lead crisis response planning and ensure business continuity in high-pressure situations.
• Performance Reporting : Monitor and analyze key performance indicators (KPIs), producing actionable reports for stakeholders. Use data to drive continuous improvement in operations and guest satisfaction.

Additional Information :

EA Reg Number : R24123162

EA License Number : 24C2311

Tell employers what skills you have

Forecasting

Strategic Planning

Leadership

Food Safety

Business Continuity

Inventory

Supply Chain

Social Media Management

Risk Management

Procurement

Compliance

Team Leadership

Brand Management

Budgeting

Cost Control