Job Title : - Field Engineer
Summary
As a Field Engineer you will provide on-site support for multiple clients, often times visiting several clients in one day. You will be exposed to and work with multiple technologies and environments; and are responsible for the support and maintenance of server, desktop, and network infrastructure for high profile financial services clients.
Principal Responsibilities
- Provide technical support for desktop infrastructure and Servers
- Implement new server and desktop technologies
- Availability for out-of-hours support via an on-call rotation
- Provide client-facing technical support, and communicate in a timely manner with clients per SLA and average response times
- Update tickets with current and thorough information
- Submit timesheets per the regional office requirements
Knowledge & Experience
Minimum 2 years demonstrable 1st and 2nd / 3rd line support experience in a similar role (experience with a MSP is a plus)Financial services sector experience but not essentialProven detailed knowledge and experience with the following :Microsoft Server, Active Directory & Microsoft Exchange technologiesCitrix XenApp and Xen DesktopFirewall (Cisco ASA, IOS)LAN / WAN, DNS, DHCP, TCP / PBackup SolutionsAbility to :Build / Configure / Manage Windows 2012, 2016, 2019 Servers including Active Directory and File ServiceBuild / Configure / Manage Exchange 2010, 2013, 2016Build / Configure / Manage Windows 7, 8, 10Configure / Manage Office 365, migration experience a plusDesired Knowledge :Admin of VMWare and Hyper V environmentsNetwork TopologiesMac OSXAdministration of Citrix XenApp and XenDesktopAdministration of Public Cloud platforms (AWS, Azure)Knowledge of Meraki WiFi and network devicesMarket Data applications BloombergKnowledge of SQLExperience with Powershell Desired CertificationsMicrosoft (MCITP, MCSE)Cisco (CCNA, CCNP)Skills Ability to work in high pressure environments individually and as part of a teamClearly articulate technology, troubleshooting, and solutions to a variety of audiences, including technical and non-technical persons
Goel Navneet License No. : 02C3423 Personnel Registration No. : R1982194
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and / or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012.