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IT Field Engineer

ManpowerSingapore

5 days ago

Job description

Job Title : - Field Engineer

Summary

As a Field Engineer you will provide on-site support for multiple clients, often times visiting several clients in one day. You will be exposed to and work with multiple technologies and environments; and are responsible for the support and maintenance of server, desktop, and network infrastructure for high profile financial services clients.

Principal Responsibilities

Provide technical support for desktop infrastructure and Servers
Implement new server and desktop technologies
Availability for out-of-hours support via an on-call rotation
Provide client-facing technical support, and communicate in a timely manner with clients per SLA and average response times
Update tickets with current and thorough information
Submit timesheets per the regional office requirements

Knowledge & Experience

Minimum 2 years demonstrable 1st and 2nd / 3rd line support experience in a similar role (experience with a MSP is a plus)

Financial services sector experience but not essential

Proven detailed knowledge and experience with the following :

Microsoft Server, Active Directory & Microsoft Exchange technologies

Citrix XenApp and Xen Desktop

Firewall (Cisco ASA, IOS)

LAN / WAN, DNS, DHCP, TCP / P

Backup Solutions

Ability to :

Build / Configure / Manage Windows 2012, 2016, 2019 Servers including Active Directory and File Service

Build / Configure / Manage Exchange 2010, 2013, 2016

Build / Configure / Manage Windows 7, 8, 10

Configure / Manage Office 365, migration experience a plus

Desired Knowledge :

Admin of VMWare and Hyper V environments

Network Topologies

Mac OSX

Administration of Citrix XenApp and XenDesktop

Administration of Public Cloud platforms (AWS, Azure)

Knowledge of Meraki WiFi and network devices

Market Data applications Bloomberg

Knowledge of SQL

Experience with Powershell Desired CertificationsMicrosoft (MCITP, MCSE)Cisco (CCNA, CCNP)

Skills Ability to work in high pressure environments individually and as part of a teamClearly articulate technology, troubleshooting, and solutions to a variety of audiences, including technical and non-technical persons

Goel Navneet License No. : 02C3423 Personnel Registration No. : R1982194

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It Engineer • Singapore