Call Centre Associate UP4000 (Office Hours / Shifts) #HHW - Islandwide, SG

Roles & Responsibilities

Jobscope

• Handle customer interactions via phone and / or emails within stipulated timeframe.
• Contribute actively to Contact Centre service quality KPIs for monthly & annual internal and external quality awards.
• Provide continuous feedback on workflow and productivity improvements.
• Resolve customers' feedback / issues within guidelines.
• Ensure all requests or investigations are completed appropriately.
• Ensure follow up and fulfill promises made to our customers.
• Other ad hoc duties assigned

Job Requirement

For interested candidates, please send your most recent and updated resume to

Wendy Khoo Hui Wen

Recruit Express Pte Ltd

EA License No. 99C4599

Tell employers what skills you have

Customer Service Skills

Customer Service Oriented

Oral Communication Skills

Dispute

Interpersonal Skills

Good Interpersonal Communication Skills

Excellent Written Communication Skills

Good Communication Skills

Service Desk

Cross-cultural Communication Skills

Communication Skills

Good Written Communication Skills

Customer Service

Excellent Interpersonal Communication Skills

Oral & Written Communication Skills

Call Center