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Sr. Operations Specialist

Sr. Operations Specialist

Crane Worldwide LogisticsSingapore, SGP, SG
3 days ago
Job description

Key Responsibilities

  • Operational Coordination & Process Optimization :

Collaborate with cross-functional account teams to identify, implement, and monitor continuous process improvements that boost efficiency and ensure the consistent delivery of customer commitments.

  • Performance and Data Analysis :
  • Regularly review business performance and key performance indicators, using advanced Excel and data analysis skills to generate actionable insights and comprehensive reports.

  • Client Interaction & Issue Resolution :
  • Serve as a primary support resource for client-facing operations. Engage in direct interactions to resolve escalated operational issues and provide tailored solutions that enhance the customer experience.

  • Market and Trend Monitoring :
  • Keep track of market trends and understand how evolving market conditions impact operational performance, adapting processes and strategies accordingly.

  • Reporting & Presentation :
  • Develop, monitor, and distribute detailed reports and presentations that clearly communicate operational performance, efficiency metrics, and improvement plans to internal teams and customers.

  • Team Collaboration and Best Practices Implementation :
  • Support regional teams by sharing best practices in data integrity, timely quotations, and process enhancements. Work collectively to streamline operations and ensure consistency across all markets.

    Core Competencies

  • Reliability :
  • Consistently maintain high standards of operational performance and dependability.

  • Attention to Detail :
  • Exhibit a meticulous approach to data management, reporting, and addressing operational challenges.

  • Self-Initiative & Team Orientation :
  • Demonstrate proactive problem-solving skills and the ability to work both independently and collaboratively within diverse teams.

    Qualifications

  • Technical Proficiency :
  • Advanced skills in the Microsoft Office Suite, with particular expertise in Excel and data analysis.

  • Communication Skills :
  • Superior written, verbal, and presentation abilities, enabling you to engage and communicate with both internal stakeholders and customers effectively.

  • Organisational Expertise :
  • Proven capability in managing multiple tasks, prioritising deadlines, and delivering high-quality outcomes in a fast-paced environment.

  • Industry Knowledge :
  • A solid understanding of the logistics, freight forwarding, and transportation sectors, with at least 3 years of experience in an operational role within these industries.

    Education and Experience

  • Education : Diploma in Logistics, Supply Chain Management, Business, or a related field.
  • Experience : 3-5 years of combined operational experience in freight forwarding, logistics, white glove services, or the transportation industry.
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    Operation Specialist • Singapore, SGP, SG