Sr. Operations Specialist

Key Responsibilities

• Operational Coordination & Process Optimization :

Collaborate with cross-functional account teams to identify, implement, and monitor continuous process improvements that boost efficiency and ensure the consistent delivery of customer commitments.

Regularly review business performance and key performance indicators, using advanced Excel and data analysis skills to generate actionable insights and comprehensive reports.

Serve as a primary support resource for client-facing operations. Engage in direct interactions to resolve escalated operational issues and provide tailored solutions that enhance the customer experience.

Keep track of market trends and understand how evolving market conditions impact operational performance, adapting processes and strategies accordingly.

Develop, monitor, and distribute detailed reports and presentations that clearly communicate operational performance, efficiency metrics, and improvement plans to internal teams and customers.

Support regional teams by sharing best practices in data integrity, timely quotations, and process enhancements. Work collectively to streamline operations and ensure consistency across all markets.

Core Competencies

Consistently maintain high standards of operational performance and dependability.

Exhibit a meticulous approach to data management, reporting, and addressing operational challenges.

Demonstrate proactive problem-solving skills and the ability to work both independently and collaboratively within diverse teams.

Qualifications

Advanced skills in the Microsoft Office Suite, with particular expertise in Excel and data analysis.

Superior written, verbal, and presentation abilities, enabling you to engage and communicate with both internal stakeholders and customers effectively.

Proven capability in managing multiple tasks, prioritising deadlines, and delivering high-quality outcomes in a fast-paced environment.

A solid understanding of the logistics, freight forwarding, and transportation sectors, with at least 3 years of experience in an operational role within these industries.

Education and Experience