Technical Program Manager

SHIELD is a device-first fraud intelligence platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activity.

Powered by SHIELD AI, we identify the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable fraud intelligence, empowering businesses to stay ahead of new and unknown fraud threats.

We are trusted by global unicorns like inDrive, Alibaba, Meesho, TrueMoney, Unico ID, OLX, and more. With offices in San Francisco, São Paulo, London, Berlin, Jakarta, Thailand, Bengaluru, Beijing and Singapore, we are rapidly achieving our mission - eliminating unfairness to enable trust for the world.

Responsibilities

As a Technical Program Manager at SHIELD, you will drive execution across Product and Engineering for our global fraud intelligence platform. You will manage cross-functional delivery of security, and platform-critical initiatives, supporting teams from planning through release and ensuring predictable execution at scale. You will also coordinate our annual SOC 2 and ISO 27001 renewals, helping maintain SHIELD’s audit readiness and trust with customers.

• Drive execution of the product roadmap from planning through release. Coordinate sprints, manage cross-team dependencies, and track blockers to support on-time delivery.
• Maintain accurate, up-to-date project tracking in tools such as Jira, Linear or Asana. Provide clear, regular updates on progress, risks, and timeline changes to relevant stakeholders.
• Own day-to-day Engineering workflows, ensure tickets are well scoped, maintain documentation and change management processes.
• Act as the primary coordinator for annual SOC 2 and ISO 27001 renewals, manage auditor coordination, schedule interviews and gather required documentation.
• Support third-party vendor reviews and internal risk tracking to ensure required follow-ups are completed.

Requirements