Host_领位

Job Description :

1. 接待与引导 Reception & Seating

Greet guests, escort them to their seats, and provide a brief introduction to the restaurant and menu.

2. 专业咨询与解答 Professional Advice & Assistance

Offer professional advice and answer guests' questions regarding menu options, ingredients, allergens, and beverage pairings.

3. 点单与传达 Order Taking & Communication

Accurately take guests' orders and promptly communicate them to the kitchen for smooth coordination.

4. 高标准服务 Food & Beverage Service

Deliver high-quality service, including food and beverage serving, setting and clearing plates, preparing cutlery and napkins.

5. 环境维护 Cleanliness & Organization

Ensure a clean and organized dining environment, including tables, chairs, floors, and utensils.

6. 结账与记录 Payment & Records

Handle billing and payment processes, including membership points, with accurate documentation.

7. 特殊需求协调 Special Requests Handling

Recognize and accommodate special guest requests (e.g., allergies, dietary restrictions) by liaising with the kitchen.

8. 团队协作 Team Collaboration

Work closely with chefs and colleagues to ensure timely food preparation and service.

9. 客户关系维护 Guest Relationship Management

Build and maintain positive guest relationships to enhance loyalty and satisfaction.

10. 卫生与安全 Compliance with Hygiene & Safety

Comply with restaurant hygiene and safety regulations to ensure food safety and guest well-being.