This job offer is not available in your country.
Program Director
ITCAN PTE. LIMITEDD01 Cecil, Marina, People’s Park, Raffles Place, SG12 days ago
Job descriptionBachelor's degree in Business Administration, Management, or a related field. Minimum of 10 years of experience in program management within a BPO or shared services environment. Have had past experience managing Shared Service setup in Life Science / Pharmaceutical industry. Strong leadership, strategic thinking, and problem-solving skills. Excellent communication and interpersonal abilities. Familiarity with program management software and tools. Understanding of BPO operations and best practices. Project Management Professional (PMP) or similar certification is highly desirable. Ability to develop and implement long-term strategies that drive organizational growth and success. Deep understanding of shared services operations and ability to drive process improvements. Proven track record of leading and inspiring high-performing teams. Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely. Ability to build and maintain strong relationships with diverse stakeholders. Strong financial acumen and experience managing budgets and financial performance
Roles & Responsibilities
Key Responsibilities
- Develop and implement strategic plans for BPO shared services that align with the organization's goals and objectives.
- Oversee the management and coordination of multiple shared services programs, ensuring timely and successful delivery of projects.
- Drive continuous improvement initiatives to enhance service quality, efficiency, and productivity within the shared services operations.
- Establish strong relationships with internal and external stakeholders, including clients, vendors, and cross-functional teams.
- Monitor and manage budgets, forecasts, and financial performance of shared services program.
- Identify and mitigate risks associated with shared services operations, ensuring compliance with regulatory requirements and industry standards.
- Lead, mentor, and develop a high-performing team of program managers and support staff.
- Provide regular reports and updates on the status, performance, and impact of shared services programs to senior leadership.
Qualifications
Competencies
Tell employers what skills you have
Management Skills
Budgets
Leadership
Wealth
Risk Management
Financial Acumen
Program Management
Administration Management
Adaptability
Compliance
Project Management
PMP
Consulting
Regulatory Requirements
BPO
Create a job alert for this search
Director • D01 Cecil, Marina, People’s Park, Raffles Place, SG