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F&B Server - HOLIDAY INN SINGAPORE LITTLE INDIA

HOLIDAY INN SINGAPORE LITTLE INDIAD08 Little India, SG

12 days ago

Job description

Roles & Responsibilities

JOB OVERVIEW

Deliver exceptional customer focused service through adherence to InterContinental Hotels Group Policies and Procedures.

At Holiday Inn® we want our guests to relax and be themselves which means we need team members to :

Be you – by being natural, professional and personable in the way you are with people
Get ready – by taking notice and using your knowledge so that you are prepared for anything
Show you care – by being thoughtful in the way you welcome and connect with guests
Take action – by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS :

Recycles where-ever possible and enforces cost saving measures to staff

PEOPLE :

Communicates to his / her superior any difficulties, guest comments and other relevant information

Establishes and maintains effective employee working relationships

Attends and participates in daily briefings and other meetings as scheduled

Attends and participates in training sessions as scheduled

GUEST EXPERIENCE :

Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures

Prepares for service by ensuring :

Grooming is impeccable and in accordance with ICHG personal presentation standards

Outlet equipment is clean

Equipment is sorted and stored

Glassware is polished

Flatware is polished

China is clean

Waiter stations are prepared

Cutlery is placed for buffet and table service

Tables are set

Reservations are read and familiarized

Special occasions are ready

Music is on

Lighting is on

Outlet is ready for service and guest comfort

Carries out effective beverage service by ensuring :

Beverages are up sold and regularly replenished, abiding by responsible alcohol service regulations

Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

Promoting and selling cocktails to guests

Making and presenting cocktails

Coffee and tea is served hot and in accordance with standard

Take appropriate action to resolve guest complaints

Food and beverage stock is stored in relation to hotel procedures

RESPONSIBLE BUSINESS :

Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

Initiate action to correct a hazardous situation and notify supervisors of potential dangers

Log security incidents and accidents in accordance with hotel requirements

Performs related duties and special projects as assigned

ACCOUNTABILITY

Under the direction of the Food & Beverage Manager or Supervisor, delivers exceptional customer focused service through adherence to InterContinental Hotels Group Policies and Procedures. You will also help to create a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment.

QUALIFICATIONS AND REQUIREMENTS

High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field, with 1 year of related experience or an equivalent combination of education and experience. Obtained alcohol awareness certification and / or food service permit or valid health / food handler card as required by local government agency. Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Able to read and write English.

Tell employers what skills you have

Customer Service Skills

Customer Retention

Listening Skills

Restaurants

Approachable

Accountability

Customer Satisfaction

Customer Service

Service Excellence

Food Service

Hospitality

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Singapore Singapore Singapore • D08 Little India, SG