AD, AI & Machine Learning

Powering the Future with AIDA

To lead the next phase of our AI evolution, we’ve launched a new business unit  AIDA  –  Artificial Intelligence & Data Analytics  – a strategic engine driving our transformation designed to scale our AI ambitions with precision and purpose.This marks a  pivotal shift  in how we operate, innovate, and serve to embed intelligence into every layer of our business.

At  Singtel , this is more than a technology upgrade. It’s a  strategic transformation  that redefines how value is created across the enterprise core—  augmenting human capabilities  and unlocking entirely new potential. It is a transformation journey by aligning  people, platforms, and processes  under one cohesive strategy. Our mission is to build  AI literacy , and foster a culture where  intelligence empowers people .

We welcome you to join us  on a transformational journey that’s reshaping the telecommunications industry — and redefining what’s possible with AI at its core.  Grow with us  in a workplace that champions  innovation , embraces  agility , and puts  human potential  at the heart of everything we do.

Be a Part of Something BIG!

We are looking for an Associate Director, AI & Machine Learning to take a hands-on leadership role at the heart of Singtel’s AI transformation. Reporting directly to the Director of AI & ML, this role blends deep technical ownership with people leadership and senior stakeholder engagement to deliver AI solutions that drive real, measurable business impact.

You will work across a diverse portfolio of greenfield and scaled (brownfield) AI initiatives, partnering closely with business leaders across the Group and leading a high-calibre team of data scientists to build AI capabilities that truly move the needle for the company.

Make an Impact by : Hands-on AI Delivery

• Lead and contribute directly to the design, development, and deployment of AI / ML solutions across Singtel Consumer, Enterprise, Network, IT, and Corporate domains.
• Translate complex business problems into well-scoped AI use cases with clear success metrics and measurable impact.
• Drive end-to-end AI / ML lifecycle ownership : problem framing, data strategy, feature engineering, model development, evaluation, deployment, and post-launch monitoring.
• Apply a broad range of techniques including machine learning, data science, optimisation, and GenAI where it delivers real value.
• Improve and modernise existing AI solutions, enhancing accuracy, scalability, robustness, and maintainability.
• Make pragmatic technical and architectural decisions, balancing speed, quality, and long-term sustainability.
• Lead selected GenAI and LLM-enabled use cases, including but not limited to RAG, agentic workflows, and AI-assisted decisioning.
• Work closely with platform and governance teams to ensure GenAI solutions are secure, responsible, and production-ready.
• Stay abreast of emerging AI trends and evaluate their applicability to Singtel’s business.

People Leadership

Stakeholder & Partner Engagement

Skills for Success :

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!