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Operations Engineer
Ensign InfoSecuritySingapore30+ days ago
Job descriptionDiploma or Degree in Computer Science, Information Systems, Cyber Security or a related discipline 2 or more years of professional work experience in operations of IT infrastructure and / or cyber security projects Good knowledge of common security solutions or infrastructure Proven experience in cyber security operations especially in public sector is advantageous Good knowledge of log collection, log management systems, SIEM and / or threat intelligence platforms is a plus Able to manage customer and work in customer premises Able to work under pressure and tight timelines
Ensign is hiring !
Job Scope
- Perform routine operational tasks in administration and support of security solutions and supporting infrastructure located at customer sites, in accordance with the established policies, procedures and processes
- Work with other team members to meet or exceed operational SLA, especially on patching and incident management
- Develop and continually update procedures, processes and documentation for operations in accordance with customer requirements and best practices.
- Prepare operational reports (periodic and ad-hoc) accurately and timely.
- Comply with all service management requirements
- Execute Service Requests submitted by the customer within the agreed timeline
- Track operational metrics
- Implement mitigations to identified risks
- Remediate security findings from security assessments
- Respond to system alerts and incident reported by customer after office hours
- Perform system maintenance after office hours
- Provide standby support after office hours
Requirements
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Operation Engineer • Singapore