Talent.com
This job offer is not available in your country.
IT Executive (L1 Support)

IT Executive (L1 Support)

COMPASS GROUP (SINGAPORE) PTE. LTD.Singapore
27 days ago
Job description

Job Responsibilities :

IT Support :

  • Provide technical support to staff on hardware and software issues.
  • Perform troubleshooting for external client's platform related problems (Remote / On-site).
  • Respond promptly to incident, investigate & provide temporary and / or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  • Perform service requests in a timely manner.
  • Perform user account management (e.g., Create password, reset & delete)
  • Evaluate and recommend PC, Servers, and Network hardware products for purchase.
  • Liaise with PC equipment vendors for purchase of PCs, Server and Network hardware products.
  • Perform follow-up with vendor on replacement of hardware.
  • Implement and manage IT Supporting records and activities through a ticketing system.
  • Provide relevant reports on IT Support activities to stakeholders.

System Administration :

  • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
  • Perform local server administration to facilitate software distribution & patch management service.
  • Manage and deploy Global related policies for patch management.
  • Collaborate with the IT team to implement and maintain security protocols and measures.
  • Perform asset management & ensure up to date asset records.

    • Project Management :

  • Involve in client platform project implementation / testing / deployment / upgrade.
  • Submit progress reports.

    • Job Requirements :

  • Minimum Higher Nitec, Diploma Certification in Computer / Electronic Engineering or equivalent discipline.
  • Excellent technical knowledge of network and PC hardware, including Microsoft Windows / M365 platform.
  • Hands-on experience with hardware installation, configuration, and maintenance.
  • Working technical knowledge of current network protocols, operating systems, and standards.
  • Ability to conduct research into PC issues and products as required.
  • Able to read and understand technical manuals and write technical documentation.
  • Familiarity with IT service management tools and ticketing systems is a plus
    • Create a job alert for this search

    It Support Executive • Singapore