Software Application Support Engineer (Changi Airport) - Islandwide, SG

Roles & Responsibilities

We are looking for an Application Support Engineer who are responsible to support software applications, troubleshoot the production issues reported by end users, and resolve the application incidents during agreed SLA time frame.

Hands-on experience in Java, PHP, Python, C#.Net, SQL / PLSQL, APIs (RESTful and SOAP) and shell scripting. Basic understanding of application and web server such as Apache Tomcat, WAMP and IBM Websphere, etc. would be required.

The engineer will be able to work independently with minimal supervising.

Must be able work in shifts to provide 24 / 7 support onsite.

Responsibilities

The Application Support Engineer main responsibilities include :

• Provide software application support, troubleshooting and bug fixing related to the maintained Software Applications.
• Involve in implementation of application enhancements as and when require.
• Communicate with end users, customer’s IT team and support engineers from other application vendors to understand the production issues and advise them the solution.
• Resolve the incidents and recover services within contractual Service Level Agreement (SLA) requirements.
• Work with other member(s) of the support team and Service Delivery Manager to rectify the production issues.
• Document and track incidents and provide regular progress updates.
• Coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching, hotfix testing and deployments.
• Perform impact analysis and post-installation verification test on monthly OS patches / updates and Software patches deployments.
• Update project documentation in accordance to company QMS processes.

Requirements

5 day week @ Changi airport area (shift work)

Maestro HR

damien lee tian hong

R1106726

16C8462

Tell employers what skills you have

WAMP

Troubleshooting

PHP

SOAP

Application Servers

MySQL

Application Development

Scripting

Service Level

Application Support

SQL Server

Python

Apache Tomcat

Java

Linux

Service Delivery