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Executive (Order Fulfilment) - Up till $2700 basic + AWS - D27 Yishun, Sembawang, SG

RECRUIT NOW SINGAPORE PTE. LTD.D27 Yishun, Sembawang, SG

13 days ago

Job description

Roles & Responsibilities

managing orders, addressing inquiries, and providing exemplary service to our valued customers.

Executive (Order Fulfilment) - Up till $2700 basic + AWS

Working location : Senoko Dr
Working Days : Monday to Friday & Alternate Saturday
Working Timing : Monday to Friday, 8.30am to 5.45pm & Alternate Saturday, 8.30am to 12.30pm

Responsibilities

Process customer orders accurately and efficiently using our designated systems or software.

Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.

Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.

Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.

Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.

Continuously improve customer service procedures and processes to enhance efficiency and service quality.

Provide insights and feedback to management based on customer interactions to improve products or services.

Requirements

Minimum GCE ‘N’ or ‘O’ Levels or its equivalent

2 years relevant experience in Order Fulfilment

Proven experience in a customer service role, preferably in the food service or hospitality industry.

Strong proficiency in order processing software or systems; familiarity with SAP S4 is a plus.

Tell employers what skills you have

Sales

Microsoft PowerPoint

Interpersonal Skills

Hospitality Industry

Order Processing

Data Entry

SAP

Administrative Support

Customer Satisfaction

Microsoft Word

Customer Service

Able To Work Independently

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Fulfilment Executive • D27 Yishun, Sembawang, SG

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