IT Manager

Duties and Responsibilities

• Lead the management and transformation of Azure cloud systems and on-premises infrastructure, ensuring high availability, security, and alignment with dnata's strategic objectives.
• Oversee administration of the Microsoft 365 ecosystem (Exchange Online, SharePoint, Teams), Entra ID (Azure AD), Intune (MDM / MAM), ensuring secure, efficient, and reliable service delivery.
• Plan and implement system upgrades, integrations, and modernization initiatives, with a strong focus on automation, cost-effectiveness, and improved performance.
• Deploy and manage secure communication and mobility solutions essential for operational teams, ensuring these systems are reliable, efficient, and well-integrated.
• Ensure seamless integration of IT systems with infrastructure components, supporting critical operational functions such as Ground Operations, Cargo, Catering, HR, Finance, and Safety.
• Manage IT systems and infrastructure projects, balancing scope, schedule, resources, and costs to deliver on time and in line with business requirements.
• Build and maintain strong vendor relationships, negotiating contracts and monitoring service delivery to meet SLAs.
• Collaborate with local and global IT teams to ensure systems and infrastructure align with dnata's security policies, operational standards, and best practices.
• Prioritize and drive efforts to optimize systems performance, identifying opportunities for improvement and delivering measurable value.
• Provide clear, consistent communication and support to stakeholders at all levels, ensuring business and operational needs are met effectively.
• Monitor system and infrastructure performance, proactively managing risks, incidents, and capacity to ensure continuous service availability.
• Maintain up-to-date documentation of systems architecture, configurations, and processes, ensuring adherence to change management and ITIL best practices.
• Enforce compliance with dnata's safety, security, and health policies.
• Lead root-cause analysis and problem management to reduce downtime and repeat incidents.
• Assist in managing the IT systems and infrastructure operating budget, ensuring accurate forecasting and cost control.
• Lead business continuity and disaster recovery planning and testing, ensuring systems remain resilient and prepared for disruptions.
• Utilize monitoring tools to maintain visibility and ensure rapid incident response.
• Lead, mentor, and develop a small team of technical staff (in-house and vendor-managed) to deliver high-quality IT systems and infrastructure support.
• Ensure readiness for internal and external audits by maintaining compliance with relevant requirements.

Requirements & Skills