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Desktop Support Engineer ( 12-Hour Shift)

Desktop Support Engineer ( 12-Hour Shift)

THE HACENS TALENT PTE. LTD.Islandwide, SG
30+ days ago
Job description

Roles & Responsibilities

Position : Desktop Support Engineer

Location : Central Region, Singapore (Kallang)

Employment Type : 1-Year Renewable Contract

Working Hours : Shift-Based Schedule ( 12 hours / day )

Roles and Responsibilities :

  • Provides 24x7 Service Desk support as defined by first response / Tier 2 support.
  • Provides phone, e-mail. First point of contact for troubleshooting all IT related problems, including - hardware / software, passwords, and printer problems.
  • Be required to perform 24 X 7 shift work in support of operational IT related mission / after duty hours on call / emergency requirements.
  • Flexible to work in shifts.

CORE COMPETENCIES :

  • Analysing, Expertise and Technology
  • Delivering Results and Meeting Customer Expectations.
  • Achieving Personal Work Goals and Objectives.
  • Working knowledge of a range of diagnostic utilities, including incoming transactions / telephone recording monitoring tools / utilities.

    • EXPERIENCE / KNOWLEDGE & SKILLS :

  • Excellent communication skills and telephone manner. (Interpersonal skills, with a focus on listening and questioning skills)
  • 2-3 years previous IT Service Desk and / or Call Centre experience required.
  • Managing incidents including business expectations and communication.
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows and Office
  • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) that has authorized access to the network.
  • When the restoration is beyond the scope of the Service Desk Agent, he / she will escalate the issue / problem to proper tier 2 and 3 support team members.
  • Develop trends by monitoring and analyzing incoming calls, problems and support requests.
  • Perform post-resolution follow ups to help requests.
  • Reinforce SLAs to manage end-user expectations.
  • Must be comfortable working with Android phones. Knowledge of MDM is a plus
  • Industry Preference : WOG Preferred.
  • ITIL Knowledge will be a plus.

    • Tell employers what skills you have

    Excellent Communication Skills

    UAT

    Troubleshooting

    Microsoft Office

    Hardware

    Outsourcing

    Telephone Manner

    Interpersonal Skills

    VDA

    IT Operations

    Tuning

    Service Desk

    Operating Systems

    Windows

    ITIL

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    Desktop Support Engineer • Islandwide, SG