PRADA Waiter / Waitress, Prada Caffe

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.

JOB PURPOSE

Our Waiter / Waitress is a guest-facing role responsible for delivering an exceptional and luxurious dining experience that aligns with the standards of Prada ION Caffe. You are expected to embody the highest level of personal presentation, product knowledge, and service etiquette.

As the face of Prada caffe, our Waiter / Waitress plays a critical part in creating a welcoming, refined, and memorable customer experience. You work closely with the Front of House (FOH) team to ensure smooth daily operations and upholds the image and values of the brand.

As Prada Caffe Waiter / Waitress, you must display:
• Warm and genuine hospitality
• Impeccable grooming and personal presentation
• Attention to detail and product knowledge
• A can-do attitude and a positive approach toward change and training
• Initiative and ability to multitask under pressure
• High standards of hygiene and professionalism
• Strong communication and interpersonal skills
• Professional demeanour and appearance that represent the brand at all times
• Willingness to support the broader team across duties

RESPONSIBILITIES

• Provide warm, courteous, and elegant service throughout the guest journey
• Set and reset tables with precision according to SOP
• Confidently explain food, beverage, and retail items, including ingredients and allergens
• Take guest orders efficiently and accurately using POS
• Deliver food and beverages with finesse, ensuring proper timing and presentation
• Monitor tables proactively to anticipate guest needs
• Handle complaints or special requests with urgency and empathy
• Communicate effectively with kitchen, bar, and teammates
• Participate in daily briefings and ongoing training
• Maintain cleanliness and organisation of FOH areas
• Follow all hygiene and food safety regulations
• Support opening and closing duties as assigned
• Handle guest payments and billing with accuracy and discretion

The activities described above are listed by way of example and not exhaustively.

KNOWLEDGE AND SKILLS

• Genuinely passionate about hospitality and customer satisfaction.
• Attentive to product presentation, service rituals, and guest cues.
• Collaborates with others, supports peers, and communicates effectively.
• Displays consistency in behaviour, punctuality, and personal standards.
• Remains calm, composed, and resourceful in a dynamic environment.
• Experience of building a long-lasting relationship with clients.
• Excellent communication and interpersonal skills.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.