Guest Experience Associate

About the job Housing is hard. One size rarely fits

all, and it's a hell of a process. As the largest flexible housing

company globally, Habyt’s mission is to provide access to housing

anywhere, for everyone. Our drive is to create solutions with a

digital-first approach, making every move easy, and every house a

home. If you are passionate about real estate and would like to

join a dynamic, talented, and diverse team of professionals from

all around the world — you are in the right place! As a Guest

Experience Associate, you are a Habyt brand ambassador and will be

a part of a high-performing team at our Flex properties (Cantonment

Owen House Cluster), contributing to the optimisation of revenue,

occupancy, and average rate, and also delivering the level of

service that produces guest satisfaction. Your responsibilities

will include : Greeting guests and performing check-in and check-out

duties Creating a satisfactory level of engagement with guests by

showing interest, anticipating requests, and engaging with them

throughout their stay Delivering high-quality customer service by

listening to guests’ requests and concerns and coordinating with

internal teams to find appropriate solutions to fulfil the request

or resolve the incident promptly Managing reservations and email

inquiries, monitoring room inventory, and assigning rooms when on

shift Communicating with the Revenue team or other stakeholders to

coordinate and conduct the necessary pre-arrival work for VIPs,

corporate clients, groups, etc. Monitoring and maximising room

inventory to accommodate new sales leads and reservations

Proactively encourage longer lengths of stay for in-house guests

Proactively upsell to hit monthly team and individual targets

Proactively looking for areas for development and improvement for

yourself and others Updating guest data in the PMS and other IT

systems as required Ensuring compliance with all SOPs and standards

The skills, attitude, and experience we require are : A minimum of 1

year of experience in a similar role in the hospitality or customer

relations industry (guest relations, customer service or help desk

position, or similar) preferably in a hotel or serviced apartment

environment Independent with exceptional customer service and

teamwork skills Understand the importance of teamwork as well as

individual contributing towards a common goal Excellent

interpersonal, written, and verbal communication skills Active

listening and problem-solving skills, with the ability to

accurately assess a situation and respond appropriately to resolve

all comments, tickets, queries, and concerns professionally

Tech-savvy with experience working with Microsoft Office, Google

Drive, and PMS / helpdesk systems A willingness to work rotating

shifts - Shifts are of 5 days / week including weekends, PH, and both

morning, afternoon, and night shifts when required Cluster

Assignment and Rotation : Owen House Cluster : If assigned to this

cluster, you will rotate between Owen House , Clarke Quay and

Kallang . Cantonment Cluster : If assigned to this cluster, you will

rotate between Cantonment , Novena , Kada and Chinatown . What we

offer Welcome Package : Start your journey with us fully equipped -

Habyt swag and all the tech you need from day one. Team Events :

Connect and have fun with your colleagues at our regular, lively

company events. Career Growth : From performance development plans

to feedback sessions and competency matrices, we're here to help

you grow and develop your skills even further. Mental Health : Enjoy

free access to the Calm App, plus subsidised membership for

ClassPass. Employee Discount : Unlock 25% off when staying at a

Habyt Flex property, and enjoy exclusive rates for our coliving

homes. Have an impact : Join a fast-growing company and be part of a

diverse, international, and talented team. Together we are

revolutionising the housing market!