IT Support Engineer - BAN LEONG TECHNOLOGIES PTE. LTD.

Roles & Responsibilities

Key Responsibilities :

• Design, develop, and implement IT policies and procedures to ensure data accuracy, security, and compliance with regulations.
• Evaluate and address business requirements, considering outsourcing versus in-house solutions and developing partnerships with IT suppliers and vendors.
• Provide technical support and back-up during incidents, ensuring timely resolution.
• Translate business needs into system solutions to ensure the long-term supportability of IT architecture.
• Prepare reports and documentation for senior stakeholders based on past incidents and evaluations.
• Manage all aspects of IT systems, including hardware, software, networks, and end-user equipment to ensure stable operations.
• Provide help desk and technical support to on-site and remote employees, including subsidiary IT systems.
• Conduct user acceptance tests on new or upgraded equipment and perform scheduled system tests.
• Monitor and manage the security of IT assets, data, network access, and backup systems, and supervise audits to verify security.
• Ensure the availability of application systems to support business operations and measure IT performance across various domains.
• Research and recommend improvements to existing infrastructure and manage the IT budget to ensure cost-effectiveness.
• Maintain inventory of hardware, software, and other IT supplies.
• Manage employee onboarding and offboarding IT processes.
• Recommend improvements for the organization's IT systems.
• Implement enhancements or modifications to IT tools and processes.

Requirements :

Tell employers what skills you have

Excellent Communication Skills

Troubleshooting

Hardware

Outsourcing

Inventory

Active Directory

Information Technology

CCTV

Compliance

Networking

Windows

Audits

Linux

Business Requirements

Technical Support