Bank Teller

Roles & Responsibilities

Responsible for all counter transactions at the branch and to be able to process them with accuracy and actively refer leads to the Sales team.

Responsibilities

Counter Transactions

• Handle various types of counter transactions / customer applications (cash and cheque deposits, cash withdrawals, draft applications, loan payments, etc.)
• Able to handle cash including foreign currency and travellers’ cheques (checking for authenticity, etc.)
• Receives cash and cheques for remittance overseas or to other banks, verify amount and check accuracy of remittance slips
• Register new customers and set up new accounts for them
• Perform daily balancing of cash and cheques accurately
• Perform GL entries and balancing
• Filing and batching transaction entries
• Explain, upsell and cross-sell the Bank's products and services (Excluding Financial Advisory)
• Effectively address customer service issues and / or escalate to appropriate person promptly
• Pro-actively identify opportunities and provide feedback to Branch Manager for improvements
• Aware of all KYC / CDD procedures and AML guidelines
• Supporting, contributing, promoting and driving technology initiatives like Internet applications, mobile applications, etc towards promoting customer convenience and service excellence

Customer Service Responsibilities

Logistics Management

Job Requirements

Tell employers what skills you have

Customer Service Skills

Referrals

foreign currency

Currency

Interpersonal Skills

cheque deposits

Customerfocused

Deposits

Banking

AML

Remittances

Financial Advisory

Customer Service

KYC

Service Excellence