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6 Months Contract AMS Service Delivery Manager #EAT

6 Months Contract AMS Service Delivery Manager #EAT

RECRUIT EXPRESS PTE LTDD09 Cairnhill, Orchard, River Valley, SG
10 days ago
Job description

Roles & Responsibilities

SBFA-FICO Lead

  • Manage SAP FICO consultants and cross-functional teams, ensuring high performance and collaboration.
  • Act as the primary point of contact for SAP FICO-related issues, escalations, and critical incidents.
  • Oversee integration of SAP FICO with other SAP modules (MM, SD, PP, HR) and external systems.
  • Bridge communication between business users, IT, and external partners.Service Delivery Lead
  • Fully manage and control external resources providing service ensuring delivery is within SLA and are in line with business expectations
  • Lead the Demand management and prioritisation decisions, in agreement with key stakeholders and monitor the effective utilisation of Application Development hours across APAC business units.
  • Act as SBFAP IT Service point of contact for major / critical Incidents escalations.
  • Participate in the governance decisions and identify action items.
  • Ensure continuous improvement of processes and service delivery.

QUALIFICATIONS :

  • Mastery of Financial Accounting (FI), Controlling (CO) and Project System (PS) modules, including integration with other SAP modules (MM, SD etc.) and Finance interfaces (e.g. BW, BPC, Kofax, etc)
  • IT leadership experience in a global environment and at managing a large outsourcing partnership.
  • Proven project management skills, including planning, execution, and risk management.
  • Experience in vendor management, including service level agreements (SLAs), vendor performance evaluation.
  • Business Process Knowledge : Understanding business processes and workflows across various domains
  • Excellent communication, stakeholder management, and leadership abilities.
  • Ability to operate in a multicultural environment and manage multiple priorities.
  • ITIL certification or strong knowledge of ITIL processes is a plus.

    • For interested candidates, please send your updated resume :

    Email : angelateh@recruitexpress.com.sg

    Telegram : @Angie_TL

    Whatsapp : +65 96272860

    Angela Teh Ling Wei

    (CEI No.R1104464)

    Recruit Express Pte Ltd

    EA License No. 99C4599

    Tell employers what skills you have

    Management Skills

    SD

    Outsourcing

    Application Development

    Risk Management

    Service Level

    Financial Accounting

    Kofax

    Vendor Management

    Project Management

    ITIL

    Business Process

    Bridge

    Stakeholder Management

    Service Delivery

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    Contract Manager • D09 Cairnhill, Orchard, River Valley, SG