Service Crew / Waiter / Waitress

Job Descriptions :

• Customer Service : Greeting guests warmly, providing menus, and explaining daily specials. Ensuring that customers feel welcomed and attended to throughout their dining experience.
• Order Taking : Accurately taking food and beverage orders from customers and communicating them clearly to the kitchen and bar staff.
• Serving Food and Drinks : Delivering meals and beverages to customers' tables in a timely manner, ensuring proper presentation and quality.
• Table Maintenance : Assisting in keeping tables clean and organised, including clearing away used dishes, resetting tables, and ensuring that utensils and condiments are stocked.
• Menu Knowledge : Familiarising oneself with the restaurant's menu, including ingredients and preparation methods, to answer customer questions and provide recommendations.
• Handling Payments : Processing customer payments, including cash and credit transactions, and providing receipts. Ensuring accurate billing and handling any discrepancies.
• Communication : Collaborating with kitchen and bar staff to ensure smooth service, relaying special requests or dietary restrictions, and addressing any customer concerns promptly.
• Assisting in Cleanliness : Maintaining overall cleanliness in the dining area, including sweeping and mopping floors, cleaning tables, and organising service areas.
• Adhering to Safety Protocols : Following health and safety guidelines to ensure food safety and cleanliness, including the proper handling of food and drinks.
• Team Collaboration : Working effectively as part of a team, supporting fellow crew members during busy shifts, and contributing to a positive work environment.
• Upselling : Encouraging customers to try additional menu items, appetisers, desserts, or drinks to enhance their dining experience and increase sales.

Job Requirements :

Staff Benefits :