System Manager – Cybersecurity Operations

Overview

The System Manager role ensures unified oversight, accountability, and seamless coordination across security domains, driving operational excellence and aligning cybersecurity operations with organizational strategy. The System Manager will also serve as the point of contact with access to Ensign's expert bench, orchestrating escalations, system improvements, and customer success outcomes.

This position requires a dynamic leader with a proven track record in IT service delivery, customer relationship management, and operational governance — someone who can unify people, processes, and technology to build a resilient and scalable security ecosystem.

Key Responsibilities

Cybersecurity Operations Command :

• Serve as the central engine for Day 2+ operations, orchestrating activities across all cybersecurity domains.
• Provide unified oversight, execution, and accountability for post-deployment operations.
• Ensure operations are not only maintained but continually improved and strategically aligned with business and IT objectives.

Incident & Escalation Management :

Customer & Stakeholder Engagement :

Governance & Continuous Improvement :

Leadership & People Development :

Build strong relationships internally and externally to support long-term partnership and innovation.

Qualifications