Service Delivery Manager

A Service Delivery Manager (SDM) is responsible for making sure that services are being seamlessly delivered to our clients. You are in charge of a variety of tasks, such as will focus on training and mentoring team members, implementing processes and procedures needed to ensure operational excellence, rectifying reliability issues, monitoring progress, tracking KPIs, driving measurable improvements in customer satisfaction and operational efficiency, and managing budgets.

An SDM plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. You are expected to identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders. Embraces with both administrative and technical roles, and who are passionate about delivering end-to-end customer-driven solutions, you will provide superb leadership and interpersonal skills to the teams, motivate, advise and steer their collective efforts to achieve departmental as well as company-wide objectives.

Your area of responsibilities will encompass duties that are essential in delivering the following Services to our Clients :

• Remote Monitoring Services
• Infra Maintenance Services
• Service Desk Services
• Managed Security Services
• Managed Cloud Services

Your job duties will include but not limited to :

Service Management

Performance and Quality Management

Technical Perception

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