Senior Specialist, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Management

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

Mastercard’s SSO Security Solutions Organization (SSO) is among the fastest growing vertical within Mastercard, developing and delivering scalable, world-class security products and services for customers across the globe. SSO represents a range of products covering Post-Transaction Experience, Network Solutions, Identity, Behavior, Cyber Security, Crypto AML and Enterprise Risk.

Role

The Senior Specialist, Disputes & Experiences, SSO Product Management, will lead product optimization, value quantification and data & analytics for all solutions within the “Post Transaction Experience” space including Mastercom, Ethoca Alerts and Ethoca Clarity.

They will also have product leadership over Ethoca Alerts solutions in Asia Pacific (AP). Ethoca Alerts leverages a broad network of digital merchants to reduce disputes arising from third-party fraud.

This jobholder will be responsible for :

1) Performance management : Monthly performance tracking & analysis, including identification of trends & anomalies, across all Disputes & Experience solutions. They will collaborate with global product and support functions, as well as division SSO leads, to understand and articulate key performance drivers. They will work with customer-facing functions and may engage with customers (issuers, merchants, acquirers) to understand and Disputes behaviors and anticipate impact on product revenues.

2) Portfolio optimization : With a deep understanding of the various Disputes & Experience solutions, and overall ownership over relevant value quantification tools in the region, the jobholder is expected to make customer-level recommendations that optimize product usage and customer revenue.

3) Product strategy & execution : Work closely with global product teams and AP SSO division leads to develop and deploy end-to-end go-to-market plans for Ethoca Alerts solutions. This includes development of business cases, financial models, internal and customer-facing presentations, etc.

4) Cross-functional collaboration : Work effectively with functional support teams such as Operations & Technology, Franchise, Finance, Pricing, and Marketing to ensure full stakeholder alignment, process compliance and seamless & timely delivery of new products and enhancements in AP markets.

5) Sales enablement & optimization : Support market expansion, customer penetration and usage activities by collaborating with the Ethoca Sales team, SSO Sales Business Leads, Account Managers and the broader Services community.

6) Business administration : The jobholder will coordinate management reports and updates for the Disputes & Experiences team for business reviews and ad hoc leadership requirements.

All About You

We are looking for an inquisitive, agile person with interest and passion for payments, financial services and all things digital.

• Strong analytical and data management skills is a must.
• Enjoy working and building relationships in multicultural matrix organization.
• Have strong written and verbal communication skills, able to clearly articulate and simplify complex topics.
• Fluent in English. Proficiency in spoken and written Mandarin will be an advantage.
• BA degree or above.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.