Strategic Solutions Consultant

We’re looking for a Strategic Solutions Consultant to provide technical and subject matter expertise to organizations with multiple teams, brands, and social use cases. You’ll work with existing and prospective clients to understand their business needs and craft solutions that help them better connect with their audiences. This is a remote-first role and is open to applicants located in Singapore. In this role, you will report to the Team Lead, Solutions Consultant.

What You’ll Do

• Partner with Sales and Success teams to plan opportunity and account strategy, establishing Hootsuite and Talkwalker as the solution and partner of choice and contributing to personal, sub-regional and regional targets.
• Contribute to the creation of successful proposals by answering questions about our solutions and how they fit with customer requirements.
• Lead discovery sessions with practitioners and team leaders to uncover key requirements, challenges and opportunities in their organization.
• Deliver concise, compelling, value-based presentations and product demos, typically up to social media leader level.
• Use creative tools and techniques such as storytelling, whiteboarding and multimedia to present solutions in a compelling, simple and memorable manner.
• Manage trials with customers and prospects to help them see the value of Hootsuite and Talkwalker as a partner.
• Facilitate and co-facilitate customer workshops to surface the deeper business value of our partnership.
• Act as a trusted advisor to social practitioners and team leads on social and listening strategy and the product mix that will best support their strategy.
• Share and document learnings from experiences, training and external sources with the regional Solutions & Innovation team to improve value delivery and customer adoption.
• Enable counterparts in Sales and Success on our product and ecosystem during onboarding programmes and when warranted by major product releases.

What You’ll Need

Who You Are

In all we do, our six guiding principles light the way :

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Work Authorization

Applicants must have existing legal authorization to work in Singapore at the time of application. This role is not eligible for any form of work pass sponsorship and does not meet the minimum salary thresholds for schemes such as the ONE Pass or Personalised Employment Pass (PEP). Only candidates who can legally work in Singapore without employer sponsorship will be considered.

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