Cafe Operations Manager

Roles & Responsibilities

We are looking for a passionate and driven Café Manager to lead the day-to-day operations of our café, ensuring a consistently high standard of food, service, and guest experience. As the face of the store, you will foster a positive team culture, maintain operational excellence, and drive profitability—all while championing Creamier’s philosophy of happiness and quality.

Key Responsibilities

• Lead and manage all aspects of café operations, including front and back of house.
• Achieve sales targets and control costs (labor, food, supplies) to ensure profitability.
• Ensure compliance with food safety, hygiene, NEA regulations, and company standards.
• Recruit, train, motivate, and manage team members to deliver outstanding service.
• Handle guest feedback and resolve issues to turn first-time visitors into loyal customers.
• Maintain store cleanliness, product quality, and merchandising standards.
• Monitor inventory, place orders, and coordinate with vendors and HQ on supply chain needs.
• Ensure accurate and timely completion of administrative duties (scheduling, payroll, reporting).
• Promote a safe and inclusive work environment, actively addressing operational or safety concerns.

Requirements

Tell employers what skills you have

Store Operations

Microsoft Excel

Food Quality

Inventory

Customer Relationships

Selling

Team Lead

Team Player

Customer Service

Hospitality