Cash Loan Solutions Product Manager - Global Payment

Description

Cash Loan Solutions Product Manager - Global Payment

5 days ago Be among the first 25 applicants Responsibilities

Own and drive key Cash Loan business metrics in SEA regions such as P&L, user adoption, conversion, approval, losses, OPEX and NPS Develop and implement optimization strategy to improve processes, reduce costs and enhance customer experience by collaboration with internal and external partners Generate and deliver actionable business insights through monitoring and analyzing business metrics and performance data. Create effective dashboards and reports Investigate root causes of metric deviances, customer complaints and operational problems. Lead incident management and develop solutions to prevent recurrences Lead and motivate a team of operational staff including those in disbursements, collections, payments, fraud management, customer service and risk management Set KPIs and OKRs for the team based on operational targets. Ensure targets are met through coaching, training and performance management Qualifications

Minimum Qualifications : Bachelor's degree in Business, Finance or relevant field Minimum of 5 years of experience in Cash Loan or consumer finance operations Proven track record of driving operational metric improvement and reducing costs Familiarity with Cash Loan business model and operations processes Strong analytical and root cause analysis skills Detail and result-oriented approach Excellent communication skills and ability to lead and mentor a team Preferred Qualifications : Focused on continuously enhancing the customer experience through improvements in operations Ability to work cross-functionally and partner with other departments to achieve goals About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day. As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity &

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. Seniority level

Mid-Senior level Employment type

Full-time Job function

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Other Category

IT & Technology Sub Category

Professional Services