Talent.com
This job offer is not available in your country.
Service Desk Engineer (Shift) - East - PS-CY002

Service Desk Engineer (Shift) - East - PS-CY002

ALPHAEUS PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG
12 days ago
Job description

Roles & Responsibilities

Responsibilities :

  • Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly
  • Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
  • Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level
  • Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
  • Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature
  • Handle initial classification / prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

Requirement :

  • Min Higher Nitec in IT related fields
  • Min 1 year End user support experience, Desktop or Technical Service Desk. Customer Service
  • Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
  • Open to work in 12 hours rotating shift (2 days work 2 days off) or 8.5 hours rotating night shift (5 days)

    • 12-hour shift :

  • Rotation of 2 days’ work and 2 days’ rest, regardless of Saturday, Sunday and Public holidays.
  • Shift allowance will be compensated.

    • 8.5 hours Core rotating shift :

    Monday to Friday : 8.5 hours.

  • Day shift : 1 pm – 10 : 30 pm
  • Night shift : 10 : 30 pm to 8 am
  • Shift allowance will be compensated.

    • Tell employers what skills you have

    Outlook

    Troubleshooting

    Technical Assistance

    Hardware

    Ticketing

    Active Directory

    Administration

    Information Technology

    Service Level

    Windows OS

    Service Desk

    Mobile Devices

    Team Lead

    ITIL

    Customer Service

    Incident Management

    Technical Support

    Create a job alert for this search

    Service Engineer • D01 Cecil, Marina, People’s Park, Raffles Place, SG