Roles & Responsibilities
High Basic + Attractive Uncapped Commissions + Monthly Incentives
14 Days Annual Leave + 6 Off Days a Month
Watch us @thekurater on Facebook, Instagram, Tiktok and Youtube for more information about us!
Core Objective
The primary goal is to guide customers through the entire purchasing journey—from initial inquiry to post-delivery satisfaction—helping them find products that meet their needs, style, and budget, thereby driving revenue and building long-term customer loyalty for the Company.
Key Responsibilities & Daily Duties
1. Customer Service, Sales & Digital Engagement
- Omni-Channel Engagement : Warmly welcome customers in the showroom and promptly respond to inquiries received via email, phone, and social media messages (e.g., Facebook, Instagram, Tiktok).
- Needs Assessment : Ask probing questions to understand the customer's project, style preferences, space constraints, and budget.
- Product Demonstrations : Walk customers through the showroom or provide virtual tours via video call, highlighting key features and benefits.
Solution Selling & Proposal Management : Recommend products that provide a complete solution. This includes :
Discussing Proposals : Creating and presenting detailed proposals or quotes for customers. This involves walking them through itemized costs, customizations, delivery fees, and timelines.Working with Design Team : Coordinating all key information and work with Design team to come up with proposalsRevising Proposals : Adjusting proposals based on customer feedback, budget changes, or product availability.Overcoming Objections : Address customer concerns professionally and knowledgeably.2. Product, Process & After-Sales Knowledge
Mastering the Inventory : Maintain in-depth knowledge of all product lines, including materials, construction, and brands.Quoting and Pricing : Create accurate and detailed proposals and process orders through the system.Comprehensive After-Sales Service : Serve as the primary point of contact for customers after the sale to ensure a seamless experience. This critical duty involves :
Order Tracking : Proactively monitoring order status and providing updates to the customer.Problem Resolution : Taking ownership of any post-purchase issues, such as delivery delays, damaged items, or missing parts. This includes coordinating with the warehouse, delivery team, and manufacturers to find a swift and satisfactory solution (e.g., scheduling replacements, organizing repairs, or processing partial refunds).Returns & Exchanges : Managing the return and exchange process according to store policy, ensuring the customer feels supported even if they are not fully satisfied.3. Floor, Inventory & Digital Presence Management
Showroom Maintenance : Ensure the sales floor is clean and well-merchandised.Stock Awareness : Monitor inventory levels.Social Media Interaction : Beyond responding to direct messages, may be asked to contribute by posting content or answering questions publicly on the store's social media pages to engage the community.4. Team & Business Development
Collaboration : Work with team members and managers to achieve store sales goals.Client Relationship Management (CRM) : Meticulously log all customer interactions, including calls, emails, social media messages, and after-sales issues, to build a long-term clientele.Meeting Sales Targets : Be accountable for individual and store-wide sales targets.Essential Skills & Qualities
Exceptional Multi-Channel Communication : Clear and professional communication in person, on the phone, and in writing (for emails and social media messages) .Active Listening & Empathy : Crucial for understanding customer needs in-person and for resolving potentially frustrated customers during after-sales queries .Customer-Centric & Problem-Solving Mindset : A genuine desire to help and the tenacity to see after-sales problems through to a resolution .Persuasion & Negotiation : Important during the proposal discussion stage to close the sale.Detail-Oriented : Essential for creating accurate proposals and managing complex after-sales issues .Tech Savviness : Comfort with POS systems, CRM software, and social media platforms .Resilience and Patience : The ability to handle difficult situations, especially when managing customer complaints post-purchase.Tell employers what skills you have
Negotiation
CRM
Aftersales
Social Media
Customer Loyalty
Inventory
Relationship Management
Purchasing
Mastering
Virtual Tours
Solution Selling
Writing
Customer Service
Business Development
Pricing