Merchant Relations Officer (Basic up to $3.5k + AWS + VB)

Roles & Responsibilities

[Job ID : 1093959]

We are looking for a motivated and detail-oriented Merchant Relations Officer to join our dynamic team. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about supporting merchant operations and payment processes.

As a member of the Operations team, you will manage merchant onboarding, support ongoing account activities, oversee cross-border payment processing, drive process improvements, maintain operational documentation, and collaborate across teams to ensure excellent client service.

• Manage the full merchant onboarding process, including account assessments, KYC verification, contract execution, stakeholder meetings, and technical system setup.
• Provide continuous post-onboarding support, addressing merchant queries and resolving both ad hoc and recurring operational issues.
• Conduct regular account reviews to ensure compliance, enhance operational efficiency, and drive sustained business performance.
• Process cross-border payments with accuracy and timeliness.
• Troubleshoot and resolve payment-related issues to ensure smooth transaction flows and minimal disruption to operations.
• Identify operational inefficiencies and contribute to process improvements and workflow optimization.
• Work closely with project teams and cross-functional departments to implement system enhancements and support operational initiatives.
• Prepare and maintain comprehensive records and reports related to merchant activities and operational performance.
• Draft, review, and update Standard Operating Procedures (SOPs) for all key operational processes.
• Stay up to date with industry developments, regulatory updates, and advancements in payment technologies.
• Perform other administrative and operational tasks as needed to support the broader business functions.

Requirements :

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name : Sandy Ng Mei Qi

EA Personnel Registration Number : R24125475

EA License No. : 07C5771

Tell employers what skills you have

Outlook

Merchant Acquiring

Microsoft Office

Merchant Services

system

System Integration

Project Planning

PowerPoint

Compliance

bank transactions

Transaction Services

Debit Card Transactions

E-payments

Excel

Card Transactions

KYC

Transactional Banking

Payment gateway