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Sales Support (Aftermarket) - D22 Jurong, Jurong Island, Tuas, SG

Sales Support (Aftermarket) - D22 Jurong, Jurong Island, Tuas, SG

XYLEM WATER SOLUTIONS SINGAPORE PTE. LTD.D22 Jurong, Jurong Island, Tuas, SG
8 days ago
Job description

Roles & Responsibilities

Job Description

Sales Support

  • Handle customer enquiries via phone, email, and other channels in a professional and timely manner.
  • Prepare, issue, and follow up on quotations, proposals, and sales orders.
  • Liaise with suppliers and vendors for product information, pricing, and lead times.
  • Support sales representatives with documentation, scheduling, and customer updates.
  • Maintain accurate records of customer interactions, quotations, and orders in CRM or ERP system.

Order Processing & Administration

  • Process purchase orders, sales orders, and delivery notes accurately.
  • Track and update order status for internal teams and customers.
  • Maintain filing and documentation for audits and compliance.

    • Customer Service

  • Act as the first point of contact for customers on routine enquiries and order status.
  • Provide after-sales support including warranty, service, and spare parts coordination.
  • Address customer issues promptly, escalating to sales / management where necessary.

    • Administrative Support

  • Assist in preparing sales reports, forecasts, and presentations.
  • Perform general office administration duties as required.
  • Handle customer enquiries via phone, email, and other channels in a professional and timely manner.
  • Prepare, issue, and follow up on quotations, proposals, and sales orders.
  • Liaise with suppliers and vendors for product information, pricing, and lead times.
  • Support sales representatives with documentation, scheduling, and customer updates.
  • Maintain accurate records of customer interactions, quotations, and orders in CRM or ERP system.
  • Liaison with customers, headquarters, factories, sales team, GC team to obtain sufficient information to enable completion of a compliant quotation and therefore to maximize opportunities to receive an order within the current market guidelines.

    • Tell employers what skills you have

    CRM

    Sales

    Microsoft Office

    Microsoft Excel

    Aftersales

    ERP

    Administration

    Office Administration

    Compliance

    Audits

    Warranty

    Administrative Support

    Microsoft Word

    Customer Service

    Scheduling

    Pricing

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    Sales Jurong Jurong • D22 Jurong, Jurong Island, Tuas, SG