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ICT Security Operations Analyst

ICT Security Operations Analyst

ManpowerSingapore
4 days ago
Job description

We are seeking a Cybersecurity Operations Analyst (Level 2) to provide operational support for IT security infrastructure in a global banking environment. This role will focus on maintaining, hardening, and troubleshooting key network and security platforms, while working across regional stakeholders and supporting compliance activities.

Responsibilities :

  • Provide Level 2 support for network and security infrastructure (firewalls, proxies, VPN, IPS, etc.)
  • Handle incident, request, and change management tickets related to cybersecurity operations.
  • Remediate vulnerabilities and support configuration hardening of security infrastructure.
  • Prepare and install security appliances including firewalls, VPNs, routers, and IDS.
  • Support DNS / DHCP administration and manage IP / VPN access and remote connectivity tools.
  • Maintain updated documentation for security SOPs, policies, and technical procedures.
  • Coordinate with Level 1 teams, provide technical guidance, and conduct knowledge transfer.
  • Respond to security incidents including phishing, breaches, and malware alerts.
  • Contribute to IT security projects including upgrades, migrations, and asset onboarding.
  • Manage and update security CMDB and network asset inventory.
  • Stay current on emerging security technologies and recommend continuous improvements.
  • Collaborate with compliance teams to meet regulatory and audit requirements.
  • Participate in security awareness initiatives and promote best practices across teams.

Requirements :

  • Bachelor's Degree in Computer Science, Information Technology, or related discipline.
  • Minimum 3 years of experience in cybersecurity support or 6 years in IT systems environment, preferably in financial services.
  • Solid understanding of network infrastructure (LAN / WAN / VPN) and security protocols.
  • Hands-on experience with security platforms : firewalls, IDS / IPS, proxies, remote access.
  • Familiar with DNS / DHCP management and encryption / certificate-based security.
  • Knowledge in Python, Bash, or Ansible.
  • Skilled in using troubleshooting tools like Wireshark, NetFlow, etc.
  • Good analytical thinking, attention to detail, and ability to work under pressure.
  • Good communication and interpersonal skills; customer-service oriented.
  • Willingness to work shifts across APAC, Europe, and US time zones; available for on-call duties during weekends or non-business hours.

    • Technical Tools & Platforms :

  • Networking & Security : Cisco (Nexus, ACI, Catalyst), Arista, Fortinet, F5, Checkpoint, Trend Micro, Ivanti
  • Proxy / DNS : Infoblox, Skyhigh
  • Monitoring / Tools : Wireshark, Tshark, NetFlow
  • Scripting : Python, Bash, Ansible

    • Work Conditions :

  • Required to work on rotational shifts to support global offices (Paris, New York, Asia).
  • Occasional on-call support during weekends or after-hours (additional allowance claimable).

    • Jireli Gem Mejia Cabria EA License No. : 02C3423 Personnel Registration No. : R1434374

    Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and / or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012.

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    Security Analyst • Singapore