Roles & Responsibilities
Client Interaction :
- Greet customers as they enter the Client’s premises in a friendly and professional manner.
- Engage with customers to understand their needs and inquiries.
- Provide information on products, services, and promotions.
- Direct customers to the appropriate specialists or service areas based on their requirements.
Customer Service :
Ensure high-quality customer service standards are maintained at all times.Handle customers complaints or concerns promptly and effectively, escalating when necessary.Assist customers with basic transactions inquiries.Administrative Support :
Assist in administrative tasks such as data entry, filing, and document preparation.Maintain cleanliness and organization of the lobby area.Support other staff as needed with tasks such as scheduling appointments or preparing materials for client meetings.Security and Compliance :
Adhere to procedures to ensure the safety of customers, staff, and assets.Maintain confidentiality of customer information and adhere to all privacy regulations.Follow compliance guidelines and procedures set forth by regulatory authorities and the Client.Tell employers what skills you have
Microsoft Office
Concierge Services
Interpersonal Skills
Customer Information
Property
Data Entry
Compliance
Administrative Support
Wellbeing
Customer Service
Scheduling
Hospitality