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#NEW#Senior Incident & Problem Management Specialist - 12month

AMBITION GROUP SINGAPORE PTE. LTD.D07 Golden Mile, Middle Road, SG

12 days ago

Job description

Roles & Responsibilities

We are seeking an experienced IT professional to manage and coordinate incident and problem management processes across multiple regions. The ideal candidate will ensure timely resolution of IT incidents with minimal business impact, provide expert guidance in incident management, and drive continuous improvement across IT service operations.

Key Responsibilities :

Manage IT incidents end-to-end, collaborating with multiple technical and business teams to restore services promptly.
Ensure Incident and Problem Management processes align with ITIL best practices, Service Level Agreements, and organizational needs.
Provide clear, timely communication to senior technical and business stakeholders throughout incident resolution.
Conduct problem investigations, identify root causes, and implement lasting solutions.
Document known errors, operational workarounds, and processes to improve service efficiency.
Act as a Subject Matter Expert in Incident Management and support process standardization across teams.
Track, report, and analyze operational performance, generating management information for informed decision-making.
Support change management initiatives to improve success rates and reduce business impact.
Quickly understand existing systems and processes, identify gaps, and propose actionable improvements.
Develop personal expertise in supported applications and IT processes, maintaining up-to-date documentation.

Required Skills & Experience :

10+ years’ experience in IT incident and service support roles, preferably within banking or payments environments.

ITIL V3 Foundation Certification.

Strong background in IT support, service operations, and process documentation.

Proven ability to work under pressure, manage multiple priorities, and deliver results independently.

Excellent communication skills with the ability to engage effectively with all levels of management.

Detail-oriented, proactive, enthusiastic, flexible, and a collaborative team player.

Desired Skills :

Experience with process design, process improvement, and Six Sigma / DMAIC methodologies.

Exposure to large enterprise IT environments and financial services operations.

Knowledge of software development methodologies and risk management practices.

Why Join Us :

Opportunity to work on global / regional IT systems impacting multiple business regions.

A challenging, high-output environment where your expertise directly influences business continuity and operational excellence.

Continuous learning and professional growth through exposure to diverse IT and business processes.

Please reach out to co.co@ambition.com.sg with your updated resume and contact details. Incomplete applications may not be considered / Only shortlisted candidates will be contacted.

Business Registration Number : 200611680D | Licence Number : 10C5117 | EA Registration Number : R1768258

Tell employers what skills you have

Excellent Communication Skills

Operational Excellence

Business Continuity

Change Management

Process Improvement

Risk Management

Service Level

Problem Management

Banking

ITIL

Team Player

Payments

Financial Services

Software Development

Incident Management

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Management Specialist • D07 Golden Mile, Middle Road, SG